Delivery, Returns & Refund Policy

DELIVERY POLICY

  • Any delivery notes or waybill or invoice (copy or original) signed by the Customer or a third party engaged to transport the goods and held by NATURE’S ALL NATURAL LIFE shall be prima facie proof that delivery was made to the Customer and are in accordance with the quality and quantity reflected thereon.
  • All orders and variations to orders are subject to these terms and conditions. Only written orders and variations to orders will be accepted by NATURE’S ALL NATURAL LIFE. This notwithstanding, NATURE’S ALL NATURAL LIFE may, at its sole discretion, elect to accept and act upon telephonic orders and any variations to orders. NATURE’S ALL NATURAL LIFE however reserves the right to refuse delivery or collection of any order until placed in possession of a written order form.
  • NATURE’S ALL NATURAL LIFE shall be entitled to split the delivery of goods ordered in the quantities and on the dates it decides with the prior consent of the Customer, which consent shall not be unreasonably withheld.
  • NATURE’S ALL NATURAL LIFE shall be entitled to invoice and deliver each order separately.
  • The risk of damage to or destruction of goods is passed to the Customer on signature of the delivery receipt upon delivery to the Customer or the Customer’s nominated representative and the Customer undertakes to insure the goods fully until paid for in full.
  • NATURE’S ALL NATURAL LIFE is hereby authorized to engage a third party on its behalf and on the terms deemed fit by NATURE’S ALL NATURAL LIFE to transport all goods purchased.
  • If the Customer chooses to engage in its own third party to transport the goods, the Customer indemnifies NATURE’S ALL NATURAL LIFE against any claims of whatsoever nature that may arise from such an agreement.
  • Dates and times that are given are merely estimates and are not binding on NATURE’S ALL NATURAL LIFE. NATURE’S ALL NATURAL LIFE warrants that it will use its best endeavors to meet such delivery times; time is not of the essence of this agreement unless expressly agreed upon in writing by NATURE’S ALL NATURAL LIFE. NATURE’S ALL NATURAL LIFE shall not be held liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any incorrect or delayed delivery.
  • Invoices and deliveries will only be processed once payment has been cleared in NATURE’S ALL NATURAL LIFE’s bank account.
  • Deliveries will be scheduled in accordance with the weekly delivery schedule of the transportation company.

Exceptions:

  1. Stock shortages may result in delays or part delivery of orders.
  2. Public holidays or extraordinary events may result in a temporary adjustment of the delivery schedule

Orders for Delivery:

  • By default, parcels will be sent with the most cost-effective service, unless otherwise specified by the customer.
  • The customer may select a faster delivery service and will be charged for this accordingly.
  • Extra surcharges if applicable will be for the customer’s account (e.g. fuel, express delivery surcharge fees).
  • Delivery charges for every service are quoted during the checkout process and will be added to the invoice where applicable.
  • Delivery times are estimated and not a guarantee of the delivery date.

DELIVERY FAQ’S

What are my delivery options and how much does it cost?
We provide a standard delivery service throughout South Africa. Orders have a standard shipping rate of R80 locker to door for orders of 2kg under R1000 including TAX.  Please check you cart process for any delivery charges that might apply.

When will my order be delivered?
Orders will be delivered between 3-7 working days depending on your delivery address.  This delivery ETA could change as a result of current demand.

What happens if a product is missing from my shipment/delivery?
If this is realised before signing for the delivery, please reject the delivery. Should you notice this after the delivery has been received, please contact our support team for assistance via our contacts page.

Can I reschedule my delivery?
Couriers make contact if there is no one available for the delivery – deliveries are not time based. Should the courier contact you and you are not available please give feedback directly to the courier.

RETURNS POLICY

We would like your NATURE’S ALL NATURAL LIFE experience to be seamless. If you are not completely satisfied with your products don’t worry. You can return the product to us and we will either replace it or credit your account, subject to the below terms and conditions. This returns Policy applies to products bought from NATURE’S ALL NATURAL LIFE itself and forms part of the NATURE’S ALL NATURAL LIFE Terms & Conditions and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory legal rights in any way.

  • Unopened products can be returned for a refund no later than 12 working days after purchase.
  • The order number must be used as a reference for all matters relating. Our team will issue you with a goods return number which authorizes you to return incorrect items from your this order. A full written fault description must be completed to enable our team to assess and verify the fault.
  • To ensure your request is processed as quickly as possible you are responsible for the following when returning your products and we will appreciate it if you follow these guidelines when returning your product:
  • Package your defective products safely and securely inside the box it arrived in. If the original box is damaged use a sturdy box and include padding such as bubbles or newspaper to ensure safety in transit. Should this not be complied with, we will cancel your claim for replacement/refund as we will not be able to determine the initial cause of the damages.
  • Refunds are not available if the product has been opened or used under any circumstance.
  • Clearly mark your package and add the goods return number on the outside of the package which is sent to the physical address of NATURE’S ALL NATURAL LIFE.
  • NATURE’S ALL NATURAL LIFE is not responsible for the cost of returning any products to NATURE’S ALL NATURAL LIFE’s offices. For your protection, please insure the package and ship via a traceable method. NATURE’S ALL NATURAL LIFE is not responsible for lost or damaged packages.
  • If any of the above conditions are not met, NATURE’S ALL NATURAL LIFE reserves the right either to refuse the return, or to charge a restock fee of not less than 15%.
  • Acceptance of Goods: NATURE’S ALL NATURAL LIFE shall conduct incoming acceptance inspection as soon as possible on receipt of products.

    Section 44 of the Electronic Communications and Transactions Act (ECT) entitles you to cancel some electronic transactions within 7 (seven) days, without reason or penalty.

    You may, for a period of 14 (fourteen) days after delivery of any products ordered, cancel the order concerned for any reason whatsoever, and return the products in question by contacting us in order that they be collected by our delivery team, and we shall, subject always to the procedures below, refund to you the full purchase price of the products returned.

    THE FOLLOWING GOODS CANNOT BE RETURNED IN TERMS OF THE ECT ACT:

    • Unsealed goods,
    • Items we have specially sourced for you
    1. Defective Products

    We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

    What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

    The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
    1. Faults resulting from normal wear and tear;
    2. Damage arising from negligence, user abuse or incorrect usage of the product;
    3. Damage arising from sea air corrosion;
    4. Damage arising from a failure to adequately care for the product;
    5. Damage arising from unauthorised alterations to the product;
    6. Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
    7. In relation to Unboxed Deals or used products, signs of handling and or repackaging.
    We will accept returns of any defective products for a period of 14 (fourteen) days after the date upon which the products in question were delivered to you. Should you return a defective product to us, we shall, at your election, either:

    Replace the product at our expense, provided that stock of such products remains available at the time at which the defective product is returned; or

    Provide you with a full refund for the product concerned.

    1. Standard Warranty

    If you have received a product which turns out to be defective after 14 (fourteen) days, the standard manufacture warranty process will or otherwise of poor quality, please contact us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 14 (fourteen) days after delivery collection of the product.

    If the repair / replacement takes longer than 21 (twenty-one) days, we will get in touch with you to see if you would rather receive a credit / refund.

    Product pieces that are delivered damaged will be covered by Nature’s All Natural Life free of charge. Photo evidence may be required.

    1. Unwanted products

    You can return an unwanted product to us, provided:
    1. It is undamaged and unused, with the original labels and stickers still attached;
    2. Save in relation to Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
    3. It is not missing any accessories or parts;
    4. You contact us within 7 (seven) days after delivery to you or collection by you of the unwanted product.
    5. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 (ten) days of the return (or refund you if that is your preference).
    6. After 7 (seven) days, you can only return a product if it is defective.

    1. Orders can not be cancelled due to a customer missing a sale or promotion and will not be deemed refundable.
      Not what you ordered?
      If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please contact us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out above for a return. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 (ten) days of the return (or refund you if that is your preference).
       Products damaged on delivery
      Should a product be damaged or missing any parts or accessories at the time of delivery /   collection, please contact us within 7 (seven) days of such delivery / collection.

    We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

    1. Charges and refunds
      If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

    If you return a product that does not comply with this Policy, you may be liable to reimburse NATURE’S ALL NATURAL LIFE for the cost of collecting the product from you and the cost of having the product returned to you.

    Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT will be refunded to your nominated bank account.

    Discount codes cannot be added to an order after a purchase has been made.

    Misplaced pieces can be purchased via email at hello@allnaturalmoringa.co.za

     

    CONTACT US

    Should you have any further queries please use our Contact Us Page stating your order reference number in the message.